Customer Service Representative 12 Month Fixed Term Contract
Warwick, GB, CV34 5YA
Location: Warwick, 5 days a week in the office
Salary: £27,000
Working Hours: 37.5 hours a week, 8:30 AM - 4:30 PM - 12 Months FTC
If you are looking to become an administration professional with excellent communication and relationship-building skills, then this is definitely the opportunity for you! Join the accomplished team at Volvo Financial Services (VFS) as a Customer Service Representative located in Warwick.
At VFS, we specialise in providing financial solutions that empower our customers in the automotive industry. Our dynamic team oversees the administration of finance contracts for customers purchasing Volvo Group products, which encompass trucks, buses, and construction equipment. As part of this dedicated team, your role will involve inputting new contract information into our systems, meticulously reviewing necessary documentation, and activating contracts. Additionally, you will play a vital role in managing any contract changes that arise during their lifespan.
What we can offer:
- Professional growth and development: Access various training and development opportunities to enhance your skills and knowledge.
- Pension scheme: We offer a matched pension scheme of up to 7% of your salary, with incremental benefits based on length of service, including death in service cover.
- Medical Insurance: Benefit from access to Bupa
- Employee Assistance Programme: Take advantage of wellness, mindfulness, and counselling services to support your overall well-being.
- Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service and bank holidays.
- Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
- Fitness perks: Access MyGymDiscounts and MyActiveDiscounts and on-site Gym
- Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.
To see more about our benefits: Volvo Group Employee Benefits
Your Responsibilities:
As a Customer Service Representative, you will be the primary point of contact for our valued customers within VFS. Your duties will range from addressing customer queries to executing a diverse array of tasks that ensure the smooth operation of our financial services. Our team takes pride in its flexibility and enthusiasm for learning, as we strive to maintain in-depth knowledge about our processes, customers, and products.
- Input new contract information accurately into our systems.
- Conduct thorough checks on required documentation to ensure accuracy.
- Activate contracts in compliance with established procedures.
- Manage and process changes to contracts during their lifecycle.
- Engage with customers via email to provide comprehensive support.
- Execute a variety of tasks, ensuring each day brings new challenges and opportunities.
- Cultivate a flexible approach to tasks and a keen willingness to learn.
Who are you?
Experience of customer service and administration is desirable, although full training will be provided. You will support the efficient operation of the team and drive change working with key stakeholders to deliver exceptional customer service, whilst delivering performance driven results.
- Experience in customer service and administration is advantageous.
- Training will be provided to enhance your skills in this role.
- Strong communication skills and the ability to build rapport.
- Detail-oriented with the capacity to manage documentation accurately.
- A flexible mindset and eagerness to acquire and retain knowledge.
- Proficient in handling customer inquiries over email.
- Enthusiastic and adaptable approach to tasks and challenges.
- Experience using systems and MS Office 365.
Apply now for the opportunity to join the Volvo Group!
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Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.
What’s in it for you?
We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.