Warranty and Contract Claims Administrator
Warwick, GB, CV34 5YA
Volvo Trucks
Warranty and Contract Claims Administrator
Location: Warwick (Hybrid - 40% working from home)
Salary: Competitive with an Annual Company Bonus of up to 5%
Volvo Trucks UK is a powerhouse in the transportation sector, renowned for innovation, reliability, and sustainability. Our commitment to excellence has been recognised globally, with our latest achievement being the Volvo FH Electric winning the “International Truck of the Year” award for 2024. This accolade underscores our dedication to pushing the boundaries of electric truck technology and leading the charge towards a greener future.
As a Warranty and Contract Claims Administrator, you'll play a pivotal role in ensuring the seamless operation of our Volvo Truck dealerships across the UK and Ireland. You will work through a queue of claims, cross-referencing with other teams and information sources to complete the claims. Utilizing one’s investigatory skills, you will delve into the resources available to determine the accuracy of the claim and to identify any anomalies present.
WHAT VOLVO GROUP CAN OFFER YOU:
We believe in investing in our employees' growth and well-being. Here are some of the benefits you can enjoy:
- Professional growth and development: Unlock your potential through various training and development opportunities.
- Medical Insurance: Medical coverage is provided by Bupa.
- Pension scheme: Matched up to 5% of your salary, including death in service cover.
- Employee Assistance Programme: Take advantage of our wellness, mindfulness, and counselling services to support your overall well-being.
- Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
- Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
- Fitness perks: Access MyGymDiscounts and MyActiveDiscounts. Make use of our onsite Gym.
- Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.
Who are you?
Join a close-knit team of seasoned Claim Handlers and a supportive Claims Manager, where your skills and expertise will be valued.
- Experience within an administration role (preferably within the motor industry- not essential)
- Microsoft Office skills- Office 365
- Highly self-motivated with the ability for lateral thinking.
- Effective communication skills at all professional levels.
- Proficient in meeting tight deadlines and working systematically.
What You Will Do:
- You will primarily handle business-to-business claims, managing communication and documentation through emails and our internal systems.
- Assess claims and ensure the legitimacy of parts and labour, addressing any anomalies with the dealership when necessary.
- Follow up on rejected or adjusted claims and negotiate settlements with relevant parties.
- Process customer parts warranty claims received at the dealership.
- Prepare ad-hoc reports
- Collaborate with Technical Support Teams to supply necessary supporting documentation for the claims.
- Provide a professional service throughout the warranty and contract claim handling process.
Join the Volvo Group today! If you know someone who would excel in this position, refer them or encourage them to apply.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.