Application Support for Service & Parts Information Solutions - internship
Wroclaw, PL, 51-502
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
Volvo Group Digital & IT are looking for Application Support for Service & Parts Information solutions!
Are you up for a new challenge and interested in joining a high-performing, global and diverse team of skilled professionals? Here is your chance! We are in the middle of our digital transformation and we need your expertise, your curiosity, and your drive to take an active role in it.
Volvo Group Digital & IT manages the Group’s overall IT strategies and has the end-to-end responsibility for all development, delivery, support of IT solutions and services for the Volvo Group.
Assignment Description:
We are looking for Application Support IT specialist to help us in delivering Service and Parts Information solutions. Our products serve as the master data repository for Volvo Group brands, meticulously maintaining records of associated events throughout the product life cycle. They provide essential information for workshops, including details on parts, service, standard times, and tools.
Who are you?
Key responsibilities:
- Manage support incidents reported by users and stakeholders through ServiceNow.
- Conduct bug analysis and root cause analysis to identify and resolve issues.
- Actively participate in team meetings and collaborative activities as a member of the development team.
- Execute database operations, including cleanup and optimization tasks.
- Oversee the access granting process to ensure proper permissions are assigned.
- Demonstrate a commitment to self-development and continuous learning.
Soft and technical skills:
- Strong communication skills (English), both verbal and written.
- Proficient in using Azure DevOps and ServiceNow tools
- Solid understanding of MS SQL for database management and queries
- Knowledge in .NET, Java and/or Python development languages and frameworks is a plus
- Effective time management skills to prioritize tasks and meet deadlines.
What’s in it for you?
We offer a solid package of compensation and benefits, like:
- Paid internship
- Opportunity to gain experience in software development in a large, international company
- Tasks leveled to your competences with healthy work-life balance approach
- Improvement of your soft skills and technical expertise through training, e-learning platforms, international projects and ‘on the job’ experience
- Impact on the development of crucial products of the premium brand on a global scale
- Mentors who will support you in your further development during the program
- Opportunity to learn about Agile standards and tools related to software egineering
- Medical care scheme and ActiveCare program, including regular well-being activities and psychological support
- Swedish organizational culture based on cooperation and mutual respect
- Work-life balance – we respect your time with family and friends outside of work hours
- Hybrid work model and working hours adjusted to your class schedule
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.