Configuration Manager - Software
Wroclaw, PL, 51-502 Bangalore, IN, 562122 Lyon, FR, 69802
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
Position Description
Join us on our transformation journey to the digital future.
At Digital & IT, we have a clear ambition to enable value creation at scale for the Volvo Group. With a new product centric operating model and digital technologies, we will produce digital offerings that are profitable, scalable, and differentiated. With Volvo Group Digital & IT, you will be part of a global and diverse team of highly skilled professionals, who learn continuously and embrace change to stay ahead. We have a very important role to play in reaching the Volvo Group ambitions for 2030. Do you want to be part of our transformation journey towards becoming the digital capability of the Group? The time is now.
About the job
We are now looking for Configuration Manager within IT Service & Asset Management area.
Are you passionate about CMDB, Software and ServiceNow Platform? Do you want to be part of a global and motivated team? Are you ready to take on your next challenge? If the answer is “all of the above”, you are the right person to apply to this job!
In this role you will be part of a global team and you will be located in IT Service & Asset Management.
As Configuration Manager in a global context you will actively contribute in securing that CMDB has accurate data and is user friendly. Especially for Software area. Together with the Digital Product Owners you will propose and work on improvements. You will be also engaged with strategic initiatives to ensure CMDB can deliver the required functionality within initiative timeframes.
You will work closely within Volvo with ITSM Capability Leads, CMDB Stakeholders, CMDB Class Owners, Software Asset Managers, CMDB Design Authority which includes Enterprise Architects and with technical specialists within external partner. You will also be responsible for knowledge sharing.
Responsibilities
- Manage service configuration management data for a large, rapidly evolving digital product team.
- Manage stakeholders and data quality for software area.
- Ensure that service configuration management data drives measurable practice improvements for incident, problem, change, release, service availability reporting, event, and alert automation.
- Ensure that KPIs are reported and that their targets are met:
- Verify completeness of software installations
- Investigate discrepancies against Inventory sources (Flexera/ADDM/SCCM)
- Verification of Last use dates on software instances
- Verification of binding between Software Package (former Faros package) and discovered software
- Control and monitor Software ownership
- Manage software catalog for the purpose of procurement
- Prepare and keep up to date the service configuration management-related practices and related documentation.
- Identify improvement needs.
- Perform UAT for improvements on the ServiceNow platform.
Competencies
Required Competencies
- Experience working in an IT delivery organization.
- Experience with Agile implementation of ServiceNow ITSM.
- Experience on the ServiceNow platform (CMDB/Software area).
- Experience of collaborating with external suppliers.
- Deep knowledge of Service Configuration Management practices.
- Strong ability to manage in a complex and dispersed environment.
- Dedication to improving quality and effectiveness.
- Good business understanding or proven ability to learn quickly.
- Excellent communication and presentation skills.
- Service, project, and results orientation, with strong analytical and problem-solving skills.
- Business analysis skills.
- Proven leadership skills.
- Proficiency in English.
Nice to have
- ServiceNow CMDB Fundamentals
- Hands on Software Models in ServiceNow
- Hands on SAM PRO module in ServiceNow
- Hands on Flexera IT Visibility
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.