Payroll Deliveries Lead France
Wroclaw, PL, 51-502
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Role Purpose
The Payroll Deliveries Lead is responsible for achieving service, quality, compliance, and timeliness targets. The role is accountable for the team’s day-to-day performance (KPIs, delivery quality), ensures a strong employee experience for internal customers, and drives continuous operational improvement in close collaboration with Process Leaders and management.
Key responsibilities:
Operational leadership & delivery ownership
- Lead and monitor end-to-end payroll execution to meet agreed KPIs, deadlines, and quality standards.
- Provide hands-on operational support and remove blockers so team members succeed in daily tasks.
Performance management & ways of working
- Run regular one-to-one meetings focusing on workload, deliverables follow-up, and individual commitment.
- Ensure adherence to policies, work instructions, and standard payroll processes; reinforce accuracy and attention to detail.
Planning, staffing & coordination
- Manage day-to-day capacity, rota/coverage, prioritization, and holiday coordination (prepare/collect information for manager approval where applicable).
Stakeholder management & customer experience
- Act as the first escalation point for team members and operational payroll topics; ensure clear, proactive communication and customer-focused handling of issues.
- Maintain strong collaboration with business partners and internal interfaces (e.g., HR operations stakeholders, contact center, process owners as applicable).
Problem solving & continuous improvement
- Lead routine and complex issue resolution using structured problem-solving methods (e.g., root cause analysis, 5 Whys, VPS mindset).
- Identify recurring operational pain points and partner with the Process Leader/management on improvements, standardization, and automation opportunities (including RPA/automation inputs).
Meetings & governance
- Ensure strong team participation and effective contribution in the operational cadence (daily/weekly operations meetings, team meetings, checkpoints) and escalate risks early with data.
Recruitment support
- Participate in interviews and support hiring decisions for payroll operations roles.
Success measures (typical KPIs)
- On-time payroll delivery rate; critical error rate and rework volume
- Quality/compliance audit outcomes; adherence to work instructions
- Case backlog/aging, first time-right resolution
- Team productivity and capacity coverage
- Employee experience indicators: engagement, training completion, retention risk signals
- Continuous improvement: number of root causes removed, defects prevented, automation ideas implemented
Required competencies:
- Operations & Compliance: accuracy, adherence to process, attention to detail; French labor law/policy understanding; end-to-end process & HRIS awareness
- Digital literacy: confident use of SuccessFactors, SAP HR, M365, ASK HR and related tools; openness to AI/PowerApps support tools
- Information management: confidential handling, reporting and data privacy / information risk awareness
- Customer service & stakeholder management: proactive communication, teamwork, conflict handling, time management
- Problem solving: corrective and preventive actions using structured methods (VPS, root cause analysis, 5 Whys)
- Change & improvement: continuous improvement mindset; ability to support/lead change and contribute to automation
- Business acumen: understanding business goals/priorities and operational context; active listening and organizational awareness
Behaviours:
- Drives “zero avoidable errors” with strong check discipline; turns recurring issues into prevention actions.
- Ensures consistent execution of standard work; plans and delivers end-to-end with early, fact-based risk escalation.
- Creates clear ownership and follow-up (“who does what by when”) and keeps focus/priorities under pressure.
- Builds a collaborative, resilient team (knowledge sharing, constructive challenge, fast conflict resolution) and aligns smoothly with stakeholders.
- Communicates proactively with employees/partners; handles escalations urgently and fairly, balancing empathy with policy.
- Coaches the team (feedback, 1:1s, onboarding, cross-training, tools/process learning).
- Leads continuous improvement with root-cause thinking; partners on documentation, training refresh, and automation to reduce errors and cycle time.
Qualifications & Experience:
- Experience leading a French payroll or HR operations team, or acting as a senior payroll SME/lead with proven delivery ownership
- Strong understanding of French payroll processing controls, deadlines, and service management
- Comfort with HRIS and reporting; ability to use data to manage performance and risks
- Experience working in a controlled environment (audit/compliance mindset
- Advanced command of French language
Interfaces / Key Stakeholders:
- HR Operations Specialists
- Process Leader / Process Specialist and process owners
- Head of Operations
- HRBPs / relevant governance forums for continuous improvement
Ready for the next move?
Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!
Dear Candidate, we would like to kindly inform you that the Volvo Group companies in Poland have in place the "Internal Reporting Procedure". If you need more information, please contact us at the email address recruitment.poland@volvo.com.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Group People & Culture, a part of Volvo Group, we create the foundation and frameworks for people growth and organizational development, to drive the people agenda that enables the realization of the Volvo Group aspirations through people strategy and commitment. You will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead.