Bilingual Account Resolution Specialist (Commercial Collections)

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Location: Mississauga, ON, CA, L5N 0B3

Position Type: Professional

Position: Permanent – full-time. This posting is for an existing vacancy 

Salary Range: $54,400 - $75,000 CAD (annual)

Volvo Financial Services (VFS Canada Inc.) has an immediate opening for a bilingual account resolution specialist.  This is an on-site role, located in Mississauga. We are in the process of relocating to Mississauga, and during the transition, you'll have the flexibility to work from both our Aurora and Mississauga offices. For the first few months, some time in Aurora will be helpful for onboarding and training. You will report to the Manager, Asset Management.

What You Will Do

In this role, you will support customers and dealers throughout all phases of the customer service and account resolution process for the trucks, construction equipment, and coaches manufactured by the Volvo group and financed by VFS. You will handle customer inquiries, manage overdue accounts, and help resolve issues with urgency and professionalism. This position requires strong organization, energy, and the ability to multitask in a fast‑paced environment. You will also work closely with teams across the business—including sales, credit, repossession, remarketing, end‑of‑term, special assets, accounting, legal, and capital markets—to ensure accurate account management and timely customer support. 

Responsibilities:

• Display a high degree of integrity, trustworthiness, and professionalism, listening carefully to customers' needs and displaying empathy to provide the best service possible, escalating issues to the next level of authority and taking initiative to assist others.
• Consistently adhere to standards to provide accurate and timely identification of commercial customer and dealer issues along with appropriate resolution, including but not limited to payout quotes, audit balance confirmations, plating letters and account reconciliations/amortization schedules.
• Be the point of contact for lease assumption/loan takeover, information gathering and document processing. 
• Administer insurance process, including certificates’ status and compliance follow-up. 
• Manage a portfolio of customer accounts to ensure delinquent payment & insurance coverage irregularities return to a level of acceptable compliance as quickly as possible.
• Determine the cause of default or delinquency and negotiate arrangements through payments, modifications, or repossession when warranted.
• Make discretionary decisions upon each account as to the likelihood of succeeding through the total obligation and assistance that will be needed through this process.

What You Bring

• Must be bilingual, verbal and written in French. 
• BA/BS in Business or related field, or equivalent work experience in the financial services industry.
• 3-5 years progressive asset account management and/or collections experience in commercial banking, consumer lending or equipment leasing
• Excellent organizational skills, with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment. 
• Strong written and verbal communication skills.
• Strong proficiency in Microsoft Office Suite (Word, Excel, etc.).

What You Can Expect From Volvo

Join us and enjoy a rewarding experience - our team benefits from competitive salaries, eligibility for company bonus, comprehensive health and dental coverage, a Group RRSP to help you plan for the future, and access to our Employee Assistance Program for extra support when you need it.

We encourage your growth through courses at Volvo Group University or with tuition reimbursement and ensure you have plenty of time to recharge with our generous vacation policy. You’ll also find a welcoming, inclusive environment where everyone is invited to participate in meaningful community initiatives and truly feel at home. 

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. 

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.

What’s in it for you?

We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.