People Leader Sales & Services Support L2 (30005232)
Quilicura, CL, 8710004
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
At Volvo Trucks & Buses Chile, you will lead the strategic and operational development of the dealer network, ensuring alignment with corporate guidelines while driving sustainable business growth and service excellence.
You will:
- Lead the performance and development of the dealer network, ensuring operational efficiency and a strong customer experience
- Drive dealer network expansion and territorial coverage strategy, evaluating business opportunities and investment viability
- Monitor performance through KPIs, defining and executing action plans to improve results, quality, and customer satisfaction
- Ensure standardization of aftersales processes and promote a strong culture of continuous improvement across the dealer network
- Provide guidance, training, and support on processes, tools, and IT systems to strengthen operational consistency
- Manage investments in infrastructure, facilities, and operational capabilities, ensuring readiness for current and future business needs
- Coordinate local readiness for new product launches in aftersales
- Act as the key link between the factory and the dealer network, ensuring proper implementation of corporate policies and standards
- Lead the operational excellence agenda across the dealer network, with strong focus on efficiency, safety, and sustainability
- Guide the company in the VPS (Volvo Performance System) journey, driving cultural transformation, increasing organizational maturity, and embedding a continuous improvement mindset
This role requires a balance of strategic vision and hands-on leadership, with a strong focus on execution and customer value.
Your future team
You will report directly to the Aftermarket and Branches Director and work closely with cross-functional teams, dealer leaders, and external partners to strengthen network performance and deliver outstanding customer service across Chile.
Who are you?
We are looking for a leader who combines strong business acumen with operational excellence and the ability to drive transformation across a service network.
- Bachelor’s degree in Business, Commercial Engineering, Industrial Engineering, or related field
- Solid experience in similar roles or managing multi-site operations / branch networks
- Strong understanding of aftersales operations, performance management, and continuous improvement (LEAN/VPS mindset)
- Experience in network development, expansion, and investment evaluation is a plus
- Advanced Spanish and English skills
- Intermediate to advanced Microsoft Office skills
- Automotive or related industry experience is a plus
You bring:
- Strong leadership and stakeholder management skills
- A hands-on, execution-driven mindset
- Excellent communication and ability to influence across different levels
- Customer focus and passion for service excellence
- High standards on safety, quality, and sustainability
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.